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General Terms & Conditions

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General Terms & Conditions

General Terms & Condition, C.F.M.B Deliver Ltd, company registration number 12876087,  is trading as VAN-247. Any further reference to VAN-247 refers to CFMB Delivery Ltd and vice versa.

When you book a delivery with VAN-247. You enter into a contract with CFMB Delivery Ltd and agree to be bound by the full Client Terms & Conditions and Partners Terms & Conditions (as per your position as either Client or Partner). As displayed on the website as well as the Cookie Policy, Disclaimer and abbreviated Terms & Conditions below.

When entering into a contract with C.F.M.B Delivery Ltd, you accept that C.F.M.B Delivery Ltd. Is acting as a disclosing agent for the Partner who will be responsible for your delivery. This Contract governs your relationship with CFMB Delivery and also with our Partners.

VAN-247 will endeavour to provide you the best possible service in termns with General Terms & Condition.

Booking the Service

On booking a service you will complete a Booking Request Form on the app.

The information so provided, including an inventory list of the Service required, will be used to produce Price Options.

Accepting a Price Option  and supplying VAN-247  with your payment details, paying for the Service. Creates a contract between you, VAN-247 and our delivery Partner; granting VAN-247 authority to confirm to the relevant Partner that you have accepted the Services, to be provided by the Partner, at the agreed Price. Calculated in terms of the Inventory List.

You will provide the collection date and address, the delivery date and address, a Comprehensive Inventory List. And your contact details, a current telephone number on  booking the service. The Price Options will be based on the information provided by yourself.

On confirming your Booking Request, VAN-247 will assign and notify you of your Job Number; if VAN-247 cannot accept your booking request you will be notified in writing or by telephone.

Changes to the  Service Booking

Booking changes may incur additional charges as per section 3 of the  Client Terms and Conditions

Cancellation of the Service

Cancellation of the Service may incur a charge, depending on the circumstances of the cancellation, please refer to section  2.5 in the Terms and Conditions. If a refund is due, it will be made onto your payment card within 5 business days from receipt of your written cancellation notice.

Material Changes to Service

If the Partner arrives at the collection address and the Service/ volume of the Inventory List you require differs materially from the information provided on the Booking Request form, VAN-247 reserves the right to terminate the contract, alternatively you may be asked to pay for the additional delivery volume, using the VAN-247 App.

Please avail yourself of products excluded in the transport under section 4 Terms and Conditions

Upon completion of the service by the Partner, VAN-247 you will be asked to sign an electronic proof of delivery.

Complaints Procedure

If you have a complaint about the Services, or a damage claim, please contact the Customer Care Team, via email transport@van-247delivery.com or telephone 020 45523383, within 7 days from the Completion of the Service.  Our Customer Care Team will endeavour to review your complaint and take necessary actions within 7 days of the complaint being received.

How to contact us?

You can contact our Customer Care Team by:

Telephone: 020 45523383;

Post: VAN-247, 67 Burlington Road,Isleworth,Hounslow,London , TW7 4LX

email: transport@van-247delivery.com,

Visiting the VAN-247 website .

https://van-247delivery.com/office-removals-get-your-van-247-move-plan-here/

https://van-247delivery.com/refund-policy/

https://van-247delivery.com/partner-with-us/

https://van-247delivery.com/pallet-delivery-some-guidelines/

https://van-247delivery.com/house-removals-and-real-estate-companies/

https://van-247delivery.com/removals-company-packing-books-for-shipping-part-2/

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